Unfortunately there’s a problem…

                               
Tao Loon Company: Tao Loon Company, Mr. Mark talking

Berraondo S.A.:         Hello, Mr. Mark unfortunately, there’s a problem with your service.

Tao Loon Company: Could you tell me exactly what is the problem?

Berraondo S.A.:         Of course, My reference is the order HF5618 for 20 printers, only 17 have arrived.

Tao Loon Company: Oh, I’m sorry to hear that

Berraondo S.A.:         It’s not the first time we’ve had this problem, is the second time I have received an incomplete delivery.

Tao Loon Company: I’m very sorry about the problem, probably is a mistake administration in your order.

Berraondo S.A.:         Yes, and I need the other three printers urgently.

                                    This delay is costing you goodwill and unhappy customers.

Tao Loon Company: I understand and I’m sorry but our stock is not available at the moment.

Berraondo S.A.:         Oh, I understand, but when will I receive the order?

Tao Loon Company: I assure you, your order will be ready for next Monday.

Berraondo S.A.:         I disagree, I want my delivery immediately.

Tao Loon Company: I’m sorry but it is impossible to deliver your order right away.

Berraondo S.A.:         Can you send me an email with the confirmation of the order?

Tao Loon Company: Of course, I again apologize.  Have a nice day, Bye!